Proactive Customer Churn Prevention
Telecommunications (B2C)
Overview
Reduce monthly churn by detecting high-risk subscribers and automatically launching personalized retention offers before customers leave.
Key Stakeholders
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Marketing Teams - Improved retention rates and ROI tracking
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Customer Experience Teams - Proactive customer care
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Subscribers - Relevant offers and improved service
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Agent Developers - Usage-based revenue model
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Marketing Teams - Improved retention rates and ROI tracking
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Customer Experience Teams - Proactive customer care
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Subscribers - Relevant offers and improved service
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Agent Developers - Usage-based revenue model
Technical Architecture
Deployment: Toryk multi-agent workflow integrated with CRM systems
Data Sources: CDR, NPS scores, support logs, billing history
Deployment: Toryk multi-agent workflow integrated with CRM systems
Data Sources: CDR, NPS scores, support logs, billing history
Agent Ecosystem
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Predictive Analytics Agent - Real-time churn scoring
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Retention Strategy Agent - Personalized intervention selection
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Support Queue Agent - VIP routing and ticket prioritization
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Predictive Analytics Agent - Real-time churn scoring
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Retention Strategy Agent - Personalized intervention selection
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Support Queue Agent - VIP routing and ticket prioritization
Workflow
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Data Ingestion - Daily batch or real-time customer metrics fed to Churn-Watch thread
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Risk Assessment - Analytics Agent generates churn scores for all subscribers
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High-Risk Filtering - Only scores ≥ 0.8 forwarded to Strategy Agent
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Intervention Selection - Strategy Agent selects optimal incentive (discounts, upgrades, VIP support)
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Offer Execution - Support Queue Agent updates CRM and creates VIP tickets
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Customer Contact - SMS/in-app messages delivered with personalized offers
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Outcome Tracking - Fed records results, pays agents from escrow, refunds unused tokens
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Data Ingestion - Daily batch or real-time customer metrics fed to Churn-Watch thread
-
Risk Assessment - Analytics Agent generates churn scores for all subscribers
-
High-Risk Filtering - Only scores ≥ 0.8 forwarded to Strategy Agent
-
Intervention Selection - Strategy Agent selects optimal incentive (discounts, upgrades, VIP support)
-
Offer Execution - Support Queue Agent updates CRM and creates VIP tickets
-
Customer Contact - SMS/in-app messages delivered with personalized offers
-
Outcome Tracking - Fed records results, pays agents from escrow, refunds unused tokens
Success Metrics
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Response Time: ≤ 2 seconds from score to offer
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Privacy Compliance: GDPR-compliant data handling
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ROI Tracking: Token spend vs. churn saves analytics
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Response Time: ≤ 2 seconds from score to offer
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Privacy Compliance: GDPR-compliant data handling
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ROI Tracking: Token spend vs. churn saves analytics
Success Metrics
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Low-Risk Customers - Scores < 0.8 end thread silently, no cost incurred
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Offer Rejection - Escalation to human agents via new Fed session
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Data Issues - Schema validation errors flag threads without token deduction
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Low-Risk Customers - Scores < 0.8 end thread silently, no cost incurred
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Offer Rejection - Escalation to human agents via new Fed session
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Data Issues - Schema validation errors flag threads without token deduction
FAQ's
What is the Internet of AI Agents?
What is the Toryk Protocol?
What is the Toryk Server?
How can I work with Toryk?
What technologies and frameworks does Toryk support?
Subscribe to our newsletter
Join the waitlist to keep up with Toryk Protocol.
Quick Links
Contact Us
©2025 Toryk Protocol.
FAQ's
What is the Internet of AI Agents?
What is the Toryk Protocol?
What is the Toryk Server?
How can I work with Toryk?
What technologies and frameworks does Toryk support?
Subscribe to our newsletter
Join the waitlist to keep up with Toryk Protocol.
Quick Links
Contact Us
©2025 Toryk Protocol.
FAQ's
What is the Internet of AI Agents?
What is the Toryk Protocol?
What is the Toryk Server?
How can I work with Toryk?
What technologies and frameworks does Toryk support?
Subscribe to our newsletter
Join the waitlist to keep up with Toryk Protocol.
Quick Links
Contact Us
©2025 Toryk Protocol.